Return & Exchange Policy

We at Bauge hope that you fall in love at first sight with our fun and cute bags! But in case
you’re unhappy with anything you have received from our store, we’ll be there to help you
every step of the way because we can’t see our bag enthusiasts with a half-heart!
Bauge offers a simple ‘NO QUESTIONS ASKED’ 3 days return or exchange policy to our
customers. The customer can raise a request anytime within 3 days of delivery.
NOTE: Bauge provides free return pick-ups for customers to have a hassle-free shopping as
well as return experience. In case there is more than one product for return, the customer
shall be charged Rs.100 for every pick after the first free one.

Process of Exchange

If you are dissatisfied with your purchase for any reason, you can exchange it for a new
colour, size or an entirely new model. For exchanging the purchased product, please share
pictures of the product received along with your reason for exchange through mail at
Support@baugebags.com within 3 days of the product delivery. Upon receiving the request,
we will process the exchange typically within 24-72 hours.

Process of Return

If you are unhappy with your purchase and wish to return any item(s) and do not want to
order any model from the present stock, you can easily return the product and opt for a
refund through Bauge credit note, which is valid for 3 months and can be availed on all new
collections, sale etc launched in the future. You can mail us mentioning the name and picture
of the product(s) along with your reason for return through mail
at Support@baugebags.com within 3 days of the product delivery. The balance of return
amount will be refunded as credit points in your Bauge account. We do not offer refund in
bank.

In case of Damage Product Received

We’re pretty stringent with our quality control, but occasionally something might slip through
the cracks. If your product is faulty or we sent you an incorrect order by mistake-
Please mail us the proper issue at Support@baugebags.com with reference pictures of the
product along with damage details within 24 hours of product delivery for assistance

NOTE : 

  • The return or exchange process may take upto 7-15 working days depending upon the
    stock and request raised.
  • Products bought on SALE price will not be exchanged / returned.
  • Exchanges are valid only one time.
  • Items are eligible for returns or exchanges only if they are unused with original tags.
  • We are only reachable through mails for raising issues and enquiries regarding returns and exchanges.


We wish you a happy and hassle free shopping!

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