General Questions

    •  Browse through our wide range of products until you find something you like. After
      you’ve made up your mind, select the relevant colour, if applicable.
    • Once you’re done, click the ‘Add to Cart’ button.
    • After you have added all the products, click on the cart icon on the top right. You can
      either choose to continue shopping or confirm the order and click ‘Checkout’.
    • From there, you can either login to your existing Bauge account or simply continue as
      a new user, Register through E-mail, Facebook or Gmail and create one.
    • Once you’re done, proceed to checkout, confirm your shipping address, and select
      the desired payment method to confirm your order by clicking ‘Place Order’.
  • Once you successfully place your order, you will receive a confirmation email with
    details of your order and your order ID.
  • You’ll receive another email once your order is dispatched. All you
  • At Bauge, ready-to-ship stock is usually shipped within 1-3 working days and is
    delivered within 3 -10 working days if the order is PREPAID and 7-10 working days if
    the order is COD.
  • All orders come in fully sealed packages to
  • Most of our items can be exchanged for a new colour, size or entirely new model.  If you are not able to find any other model fit in the present stock, you can easily
    return the product and opt for a refund as credit note.
  • The balance of return
    amount will be refunded as credit points in your Bauge account. Bauge credits are
    valid for 3 months and can be availed on all new collections launched in the future,
    sales etc. 
  • Refunds in bank is not available.
  • For products that can be exchanged, we Adopt a 3-DAY EXCHANGE policy as long as the returned
    products are unused, undamaged, and returned with all original packaging and
    tags.
  •  Please note- Free gifts/ Products won or received in promotional offers, and
    products purchased on Sale cannot be exchanged.

We at Bauge hope you love our products just as much as we do! But in case you’re
unhappy with anything you have received from our store, we are always there to assist
since we would like you to have a complete peace of mind when buying products from us.
Bauge offers a simple ‘NO QUESTIONS ASKED’ 3 days return or exchange policy to its
customers. The customer can raise a request anytime within 3 days of delivery.

If you opt for a return, you will get your money back in the form of store credits for the
balance/whole amount which will be valid for 3 months.

We’re pretty stringent with our quality control, but occasionally something might slip
through the cracks. 

If your product is faulty or we sent you an incorrect order by mistake-
Please mail us the proper issue at Support@baugebags.com with reference pictures of the
product along with damage details within 24 hours of product delivery for assistance.

Subscribing to Bauge gives you access to regular updates about the sales, new collection of
products before others and also about the secret discounts and offers.

Do not worry! Sometimes our system gets flooded with new orders due to which there
occurs a slight delay in updating the order details of the customers in the ‘My Account’
section. Please be patient, your order details will automatically be updated as soon as the
system issue is resolved.
If you do not get confirmation details within the next 60 minutes, please write to us at
Support@baugebags.com

Purchasing Questions

Free gifts received with order and sale items are non-exchangeable

  • The first step would be to check your bank account to ensure that your
    account has been debited. If your account has been debited after a payment
    failure, it is normally rolled back by banks within 10 business days.
  • For any other further assistance or issues faced, you can write to us
    at Support@baugebags.com  or call us on our helpline number +91 78282
    69987 and we’ll help sort things out.

Yes, it is necessary to register and log in to your Bauge account to place an order. Guest
users are not allowed to place orders.

  •  To find out when your order is arriving, you need to first log in to your account. Click
    on My Account> Track Order and you may see all the details regarding your order.
  • After your order has been successfully placed, you will immediately receive a
    confirmation and order details via email. Once your products have been shipped, you
    will be notified again via email.
  • In case there is any unusual event or complication that leads to a delay in shipping
    your order, you will immediately receive an update from our end with the reasons and
    the revised shipping and delivery timelines.
  • If there are any other issues/ delays faced, or you need the order to be delivered
    urgently, kindly write to us at Support@baugebags.com and we will try to assist you
    in the best possible way.

Orders are usually processed and shipped within 1-3 working days of placement, once
shipped, they are typically delivered in 3-5 business days to metro cities, and 4-7 business

days to the rest of India. Delivery time may vary depending on the shipping address and
other factors (public holidays, extreme weather conditions, cover restrictions, etc.).

COD Orders that have not been shipped can be cancelled by logging into your Bauge
account, clicking ‘Orders’ and then ‘Cancel Order’, or notify us immediately
at Support@baugebags.com
Prepaid orders are not eligible for cancellations. In case any order (COD/Prepaid) is
shipped, then it cannot be cancelled under any circumstances.

Yes, we absolutely do! You can email us with your order and design details
at Support@baugebags.com We’ll also try and work out a discount for you, depending on
the quantity of your order

You can click on the ‘Forgot Password’ option when logging in, and the password reset link
will be sent to you via email.

  •  If a product goes out of stock while adding or after you have added it to your
    shopping cart then you will immediately be updated about the same, as you cannot
    place orders for products that are out of stock due to which you may receive an error
    while your checkout.

At present we deliver only in India. We are soon coming up with international shipping.

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